Privacy Policy

Information We Collect

We collect information you provide directly, information collected automatically as you use our site, and information from trusted third-party services.

Information You Provide

• Name, email address, and phone number (when you request a quote or contact us)
• Event details — date, location, guest count, and venue type
• Billing and shipping address for service delivery
• Payment information processed securely through Stripe (we do not store your full card details on our servers)
• Any messages or notes you send through our forms

Information Collected Automatically

• IP address, browser type, and device information
• Pages viewed, referring URLs, and time spent on the site
• Cookies and similar tracking technologies (see "Cookies & Tracking" below)

How We Use Your Information

• To prepare and deliver quotes for restroom trailer and washing station rentals
• To process payments, schedule deliveries, and fulfill rental agreements
• To communicate with you about your booking, including confirmations and service updates
• To respond to inquiries and provide customer support
• To send marketing communications (only with your consent, and you can opt out at any time)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our terms

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and measure advertising performance. This includes:

• Essential cookies — required for the site and quote forms to function
• Analytics — to understand how visitors use our site
• Google Ads conversion tracking (ID: AW-17439917823) — to measure ad performance and reach people who have shown interest in our services

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Third-Party Services

We rely on a small number of trusted providers to operate LooLuxe. They each handle data under their own privacy policies:

• Stripe — secure payment processing
• Google — advertising, conversion tracking, and analytics
• Netlify — website hosting and form handling

We do not sell your personal information to third parties.

How We Share Information

We share your information only when necessary:

• With service providers who help us operate the business (payment, hosting, advertising, delivery logistics)
• To comply with legal requirements, subpoenas, or court orders
• To protect our rights, property, safety, or that of our customers
• In the event of a merger, acquisition, or sale of business assets

Data Retention

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Payments are encrypted in transit and processed by PCI-compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of marketing communications at any time
• Opt out of certain advertising cookies through your browser or Google's ad settings
• Request a copy of your data in a portable format

To exercise these rights, contact us using the details below. We respond to verified requests within a reasonable timeframe.

Children's Privacy

LooLuxe's services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the website or by email when appropriate.